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Their policies for customers who may be struggling financially are inhuman. Multiple requests for assistance are refused and met with demands for more money- deposits, fees. Or they disconnect your power. Unbelievable they are permitted to treat their customers in this...
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Anonymous
Anonymous

I will be starting a petition soon, and I have many customers that are willing to sign complaints. This company is absolutely the worst, and they are void of compassion period...

1.0
I didn't like
  • Any aspect of this company
#935114
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Election time is upon us, the complaints here are all the same type of nature, multiple complaints have been made to our representatives and nothing being done for fair competition, which would eliminate the behaviors of Sawnee EMC. I recommend we gather for a town...
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1.0
#932939
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Electric Company Review

Never had worst customer service in my life than with Sawnee's rep Skylar. She was condescending and rude! Unfortunately I live in an area only services by Sawnee. I wouldn't have purchased the house if I knew this before hand. I am hoping Georgia Power will service my area soon.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Milton, Georgia
#870319
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I'm on auto pay, and it worked for months. Today, my power was cut off for lack of payment. I went online, and they just didn't take the money out. I have plenty of money in the account. So, I had to pay 40.00 to get it turned back on, and there is no guarantee of when...
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1.0
#862093
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I didn't receive my bill because unfortunately once in a while the Unites States postal service doesn't do their job very well. As soon as I received a notice that the bill was late, I called and paid that day. I was then told I needed to speak to a supervisor to...
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Anonymous
Anonymous

The same thing happened to me and my family !! 1 NSF check was returned to me and i was then put on a cash only plan without them even calling or emailing me what the details...

I didn't like
  • Customer service
  • Management
#736975
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I am having the same problem with them. I'm on a cash only because I was going through some hard times and had two checks bounce 7 months apart (which were paid right away) it's been a year already on cash only and I have 2 more years before I can send in checks oh...
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#691459
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Sawnee Emc Electricity Review

This company is one of the worst ones I've ever had to deal with. I'd rather have Georgia Power than Sawnee. They are heartless and money hungry! When I move again I will be sure that this horrid company does not service my new place. Stay clear.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Warranty
Website
#686707
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I have been with this Sawnee EMC for 10 years. I ran into a rough spot and need an additional 4 days extension over and above the 7 day extension that they give you. Keep in mind that they only give three 7 day extensions a year! But they would not bulge. I have had...
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1.3
I didn't like
  • Customer service
  • Management
#603590
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Same issue, only we have had service with them for nearly 20 years. They say there is absolutely nothing they can do about it. They refuse to even help by splitting the deposit fee into equal monthly payments to allow for affordable payment option. They claim that is...
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1.0
#599235
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Worst customer service and company. I Have move to new home about 2yrs and I didn't know About how bad sawanee emc was. I Wish I never move in this area. First no matter how good credit you have you have to pay $40 fee, Even you change name to your wife's name, you...
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lindat51
Anonymous

I find Sawnee to be very quick in resolving service issues. I have friends on Ga. Power and their rates are much higher. Most places only have 1 choice in electricity provid...

#587541
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